Webshop support service level agreement

Our maintenance and support plans provide all updates and technical support you need to maintain a stable, optimized environment and minimize risk. Let us help you keep your technology current and your online store running smoothly.

Why choice us?

We take the burden of maintaining your website off your hands by providing you with safe and reliable WooCommerce maintenance and support.

Save Time

You don’t have time to waste looking for the causes of your online store’s performance issues. We will save you all the worries and stress you will face while finding the solution.

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Reduce Risk

Are you nervous in case you break something? Worried about damage caused by malware or performance issues with your online store? We are your insurance against such problems.

Proven team of еcommerce experts

 You will get a combination of skills and experience, that will help you achieve your goals and ensure the sustainable development of your online store.

What is included in our WooCommerce SLA plans?

Our job is to help people like you with WordPress. We try to meet the needs of our customers as much as possible, which is why we have selected everything you need for the good maintenance of your online store. In case you want to add other services to your chosen plan do not hesitate to contact us to discuss your needs and get a personalized quote.

FIXING BUGS AND TROUBLESHOOT

Speed Optimization

Security Optimization

Performance consultancy

Plugins & theme updates

24/7 Uptime Monitoring

What themes and builders do we have experience with?

We keep our skills up to date. We are familiar with the variety of opportunities offered by different builders and WordPress themes and the different needs of each online merchant. We have encountered over 200 online stores, so we know in detail each of the most used builders. Thanks to our experience we are aware of the main problems that each of them can create, as well as the optimal approaches for solving them.

  • Divi – 95%
  • Elementor – 90%
  • Guttenberg- 80%
  • WPBakery – 80%
  • Zion Builder – 60%

What is our Main Area of Expertise?

  • Technical solutions – 95%
  • Support – 95%
  • Legal – 95%
  • Business Consulting – 90%
  • Creative Design – 90%
  • Back-end – 75%
  • Front-end – 70%

With a focus on web development and web support for WordPress websites and WooCommerce stores, our Ecommx Team has accumulated a wealth of knowledge and hands-on experience. Our extensive experience has equipped us to navigate the unique challenges and requirements of each platform, ensuring that we can deliver optimal solutions to our clients. We understand the intricacies of these systems, from potential issues to best practices, and we’re committed to keeping our skills up to date. 

FAQ

Some questions that our customers ask are pretty common, so we’ve put together list of Frequently Asked Questions (FAQs) to help answer some of your initial questions.

If you can’t find an answer to your particular question, please reach out to our support staff and we will get an answer out to you quickly.

How long will my care plan take to implement?

Once you register, we usually start taking care of your online store within 24-48 hours of submitting an access account. We will answer all your questions and inform you in case of any problems and actions taken to resolve them.

Does it matter what hosting provider I'm using?

No! We’ll work with any website regardless of where it’s hosted. We understand that different websites have different needs and that people have realistic budgets that they have to meet.

What are your support hours?

Our general support hours are 9 am – 7 pm GMT+2 Monday – Friday. We do, however, answer support requests outside of these hours within 4 hours, if not the same day.

How does your technical support work?

 We use email support system to make sure all communication is documented and extremely clear.After researching the causes of the problem, you will receive information about the causes and we will notify you as soon as it is resolved.

Full list with our services

Omnichannel solutions for online stores to magnify CRO

Digital Marketing & Advertising

Analysis & Research
Competitor benchmarking
Goal Setting & KPIs
Strategy
Evaluation & Optimization
Display advertising
Video Marketing

 

eCommerce Development

Checkout
Speed
Integrations & Automations
Product page
Search engine & filters
Google & Facebook services integration

eCommerce consulting

Business Analysis & Strategy
Replatforming
Growth strategy
Go-to-market & marketplace roadmap
B2B strategy & approach
Loyalty & Subscription, Gamification

Conversion rate optimization

Auditing
Strategy
Optimization
User Behaviour & UX
A/B Testing
Abandoned Carts
Advanced Email Segmentation

 
 
 
 

Get In Touch

Let’s talk about your webshop maintenance and support needs